Please read these Terms & Conditions carefully before using the Squen platform. By registering or using our services, you agree to be bound by all terms set out herein.
Six key aspects of Squen's Terms & Conditions most frequently asked about by Malaysian users
Welcome to Squen, Malaysia's leading online entertainment platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User") and Squen ("we", "platform" or "Squen") governing your use of the website, services, and all content provided by Squen.
By accessing, registering for, or using any part of the Squen platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use Squen's services.
These Terms should be read together with Privacy Policy and Responsible Gaming Policy Squen, which also forms part of the overall agreement between you and Squen.
To register and use the Squen platform, you must meet all of the following eligibility requirements without exception:
Each individual is only permitted to register one (1) Squen account only. Any attempt to create multiple accounts — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and may result in the permanent termination of all associated accounts and forfeiture of any remaining balances.
During registration, you are required to provide accurate, truthful, and up-to-date information. Squen reserves the right to verify your identity at any time and may request supporting documents such as a Malaysian identity card (MyKad), passport, or other relevant documentation. Failure to provide the requested documents within the specified timeframe may result in your account being suspended or terminated.
Important: Squen is not liable for any losses arising from inaccurate or outdated registration details. It is your responsibility to ensure that your account information remains accurate and up to date.
Squen supports a range of Malaysian local payment methods to facilitate your deposits and withdrawals. All financial transactions on the Squen platform are processed in Malaysian Ringgit (RM / MYR).
Accepted Payment Methods:
Deposit Limit: The minimum deposit is RM 30 and the maximum deposit per transaction is RM 50,000. Daily and monthly deposit limits may apply depending on the payment method selected.
Withdrawals: The minimum withdrawal amount is RM 50. Squen will process withdrawal requests within 5 to 30 minutes for most payment methods. In certain cases requiring additional security checks, withdrawals may take up to 24 hours to process.
Important Note: Withdrawals may only be made to the same payment method used for the deposit. Squen is not responsible for any delays caused by third-party payment providers.
Squen reserves the right to request identity verification (KYC) before processing any withdrawal. This is a standard security measure to protect users against fraud and money laundering.
Squen offers a wide range of bonuses and promotions, including welcome bonuses, deposit bonuses, weekly rebates, and special promotions tied to Malaysian festive occasions such as Hari Raya Aidilfitri, Hari Merdeka, and the New Year.
All bonuses offered by Squen are subject to the following terms:
Please read the specific terms for each promotion before accepting it. Full details of wagering requirements and other conditions will be stated on the relevant promotion page.
Squen reserves the right to void any bonuses and winnings derived from them if there is evidence of bonus abuse, including but not limited to the use of multiple accounts, hedge betting, or any strategy deemed fraudulent by Squen.
All betting and gaming activity on the Squen platform is subject to the following rules, established to ensure smooth operation and fairness for all users:
For Sports Betting — including Malaysia Super League football, the English Premier League (EPL), badminton, cricket, and e-sports — all odds are subject to change until a bet is confirmed. Squen reserves the right to void any bet where a significant error in odds determination has occurred.
Your account security is our priority at Squen. You are fully responsible for:
Squen will never ask for your password via email, SMS, WhatsApp, or any other communication channel. If you receive such a request, please report it to our support team immediately as it may be a phishing attempt.
Your use of personal data by Squen is governed by our Privacy Policy our separate privacy policy. Please read that document to understand how we collect, use, and protect your personal information.
Squen users are strictly prohibited from engaging in the following:
Warning: Violation of any of the above prohibitions will result in immediate account termination, forfeiture of all balances and bonuses, and potential legal action where criminal activity is involved.
Squen reserves the right to suspend or terminate a user's account at any time for the following reasons:
Users may also request to close their own account at any time by contacting Squen's support team. If the account closure is requested for responsible gaming reasons, we will guide you through the appropriate self-exclusion process.
Any valid account balance will be returned to the user upon account closure at their own request, subject to the completion of all active bonus wagering requirements and successful identity verification.
Squen takes its responsibility for user wellbeing seriously. Online entertainment should be an enjoyable, controlled activity — not a source of stress or financial hardship.
Squen provides the following tools to help users engage in responsible play:
For more information and support resources, please visit the Responsible Gaming us.
To the extent permitted by applicable Malaysian law, Squen shall not be liable for:
Squen makes no guarantee that the platform will be error-free, uninterrupted, or fully secure at all times. We continually strive to maintain high uptime, but scheduled maintenance and technical emergencies may occur.
Squen reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. Changes take effect immediately upon publication on the Squen website.
It is your responsibility to review these Terms & Conditions periodically. Continued use of the Squen platform after any changes are published will be considered your acceptance of the revised terms.
For changes deemed material and significant, Squen will endeavour to notify users via email or in-platform notification at least 7 days before the changes take effect.
These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be resolved through negotiation. Should negotiation fail, the dispute shall be referred to a court of competent jurisdiction in Malaysia.
If any provision of these Terms is found to be invalid, unenforceable, or inconsistent with applicable Malaysian law, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, while all remaining provisions shall continue in full force and effect.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the Squen support team by email at support@squen.net or via live chat, available 24 hours a day, 7 days a week.
By registering, you agree to our Terms & Conditions. Join over 500,000 Malaysian users who have trusted Squen as their online entertainment platform of choice.
For enquiries, contact us at support@squen.net