FAQ Squen

Squen accepts a wide range of local Malaysian payment methods to make your deposit process as smooth as possible:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Online Bank Transfer: DuitNow, FPX (Maybank2u, CIMB Clicks, Public Bank, RHB, Bank Islam, and more)
• Debit/Credit Card: Visa and Mastercard issued by Malaysian banks

All transactions are processed in Malaysian Ringgit (RM) and protected with 256-bit SSL encryption.

Squen's deposit limits are as follows:

• Minimum deposit: RM20 per transaction
• Maximum deposit: RM10,000 per transaction (higher limits available for VIP members on an individually set basis)
• Daily deposit limit: RM50,000 (standard); VIP members enjoy higher limits

These limits may vary depending on your chosen payment method and account level. Contact our support team if you need a limit increase.

Deposit processing times vary depending on the method used:

• Touch 'n Go, GrabPay, Boost, ShopeePay: Instant (usually within 1–3 minutes)
• DuitNow: As fast as 5 minutes
• FPX (Internet Banking): Instant to 15 minutes
• Debit/Credit Card: 5–30 minutes

If your deposit has not been credited after the above timeframe, please contact our support team with proof of transaction (screenshot or payment receipt).

To make a withdrawal from your Squen account:

• Log in to your account and go to the "Wallet" or "Finance" section.
• Select "Withdrawal" and enter the amount you wish to withdraw.
• Select your preferred withdrawal method (Malaysian local bank or e-wallet).
• Enter your verified bank account number or e-wallet details.
• Confirm the request via the OTP sent to your phone.

Make sure the name on your bank account matches the name registered on your Squen account. Withdrawals to third-party accounts are not permitted.

Squen's withdrawal processing times are as follows:

• e-Wallet (TnG, GrabPay, Boost, ShopeePay): 30 minutes to 2 hours
• DuitNow / Instant Bank Transfer: 1–3 hours on business days
• Standard Bank Transfer (FPX): 1–3 business days

Withdrawals submitted after 5:00 PM or on weekends may be processed on the next business day. Your first withdrawal requires a completed KYC verification.

Squen does not charge any fees for deposits or withdrawals. However, your payment service provider (bank or e-wallet) may apply separate transfer charges under their own terms. We recommend checking with your bank or e-wallet provider for details on any applicable fees.

Squen's withdrawal limits are:

• Minimum withdrawal: RM50 per request
• Maximum withdrawal: RM30,000 per day (standard); VIP members enjoy higher limits
• Number of withdrawals: Maximum 5 requests per day for standard accounts

For larger withdrawal amounts, please contact your account manager or our customer support team for further assistance.

There are several common reasons why a withdrawal may be declined or delayed:

• KYC verification incomplete or documents not yet approved
• The bonus wagering requirement has not been fully met
• Bank account details do not match the name on the Squen account
• Suspicious account activity requires additional review
• Requested amount exceeds the daily withdrawal limit

If your withdrawal has been delayed beyond the stated timeframe, please contact our support team with your transaction ID for a prompt review.

Yes, you can cancel a withdrawal request that has a "In Progress" or "Pending Approval" via the "Transaction History" section in your account. Click the cancel icon next to the relevant request. Once the withdrawal request status shows "Sent" or "Approved", it can no longer be cancelled. If you need assistance, contact our support live chat immediately.

Squen offers Welcome Bonus up to RM500 for new members. Here's how it works:

• Register a new Squen account for free
• Make your first deposit with a minimum of RM50
• Get a 100% match bonus — deposit RM100 and Squen will add another RM100 to your account
• Maximum bonus cap is RM500

This bonus is subject to a wagering requirement that must be met before you can make a withdrawal. Please refer to Terms & Conditions for full details.

A wagering requirement is the number of times you need to wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a RM100 bonus with a 20x wagering requirement, you need to place a total of RM2,000 in bets before those bonus winnings can be withdrawn. Wagering requirements vary by bonus type — please check the promotions page or Terms & Conditions for full details on each offer.

Yes, Squen offers a range of exciting promotions for existing members throughout the year:

• Weekly Rebate: Get up to 5% cashback on your net weekly losses
• Deposit Reload Bonus: Bonus credits on every subsequent deposit
• Football Promotions: Enhanced odds on selected EPL and Malaysia Super League matches
• VIP Programme: VIP members enjoy exclusive bonuses, higher limits, and priority service
• Slots Free Spins: Awarded periodically to active members

Log in to your Squen account to view all the latest promotions available for you to claim.

How you claim a Squen bonus depends on the type of promotion:

• Automatic Deposit Bonus: Credited directly to your account once the deposit meets the minimum requirement — no further action needed.
• Bonus with Promo Code: Enter the promo code in the designated field during the deposit process.
• Manual Claim: Some promotions require you to submit a request via the "Promotions" section in your account or to contact customer support.

Make sure you read the terms of each promotion before claiming so you understand the eligibility and wagering requirements.

No. All Squen bonuses are subject to wagering requirements that must be met before any winnings derived from the bonus can be withdrawn. If you make a withdrawal before fulfilling the wagering requirements, the bonus and any associated winnings will be forfeited. However, your original deposit amount (excluding the bonus) can be withdrawn at any time. Track your wagering progress under the "Active Bonuses" section in your account.

Bonus validity periods vary by promotion type — typically between 7 to 30 days from the date the bonus is credited. After that period, any unused bonus or unfulfilled wagering requirements will automatically expire and the bonus will be forfeited. You can check the expiry date of your active bonuses under "My Bonuses" in your Squen account. Log in now to make sure you don't miss out.

The Squen VIP Programme is designed to reward our loyal members with exclusive benefits. VIP membership is earned automatically based on your betting activity and cumulative deposits. There are several VIP tiers — from Silver all the way to Diamond — and each tier offers:

• Higher rebate rates
• Higher withdrawal limits
• Dedicated personal account manager
• Birthday bonus and exclusive gifts
• Priority access to limited promotions

No application needed — our system will automatically upgrade your account once the eligibility criteria are met.

Squen offers an extensive game library for all types of Malaysian players:

• Live Casino: Baccarat, Blackjack, Roulette, and Sic Bo with real live dealers
• Online Slots: Thousands of slot titles from the world's leading providers
• Sports Betting: Football (EPL, Malaysia Super League, La Liga), badminton, cricket, tennis, and more
• E-Sports: DOTA 2, CS:GO, Mobile Legends, Valorant
• Lottery & Numbers: 4D, Toto, and local number games
• Poker & Table Games: Texas Hold'em, Omaha, and more variations

All games can be played directly in your web browser or via the Squen mobile app.

Yes, Squen is available as a mobile app on both iOS and Android. You can download the Squen app directly from our official website. The app delivers a smooth gaming experience, a touch-screen optimised interface, real-time notifications for sports results, and full access to all features including deposits, withdrawals, and promotions. The app file size is small and won't take up much storage space on your device.

Absolutely! Squen provides comprehensive betting coverage for Liga Super Malaysia, including all league matches, the Malaysia Cup, and the FA Cup. You can also bet on top international leagues such as the EPL (English Premier League), La Liga, Bundesliga, Serie A, and many more. Squen offers a wide range of bet types including 1X2, Asian handicap, over/under goals, first goalscorer, half-time result, and live in-play betting while the match is in progress.

Live betting (also known as in-play betting) lets you place bets while a sporting event is in progress, in real time. Odds are updated automatically based on how the match unfolds. Here's how to use it on Squen:

• Log in and navigate to the "Live Sports" section
• Select an ongoing event
• Select your bet type and enter your stake amount
• Confirm your bet before the odds change

The Cash Out feature is also available on selected live bets, letting you lock in winnings or cut your losses before the event ends.

Yes, all games at Squen use Random Number Generator (RNG) that has been reviewed and certified by an independent third-party audit body. This ensures every slot spin, card hand, or roulette wheel turn is truly random and cannot be manipulated. Squen's Live Casino games feature real human dealers streamed live, delivering an experience that mirrors a physical casino — from the comfort of your own home.

Betting limits at Squen are designed to suit all types of players, from casual players to high rollers:

• Online Slots: Minimum RM0.20 to maximum RM500 per spin
• Blackjack / Baccarat: Minimum RM5 to maximum RM5,000 per hand
• Roulette: Minimum RM2 to maximum RM2,000 per spin
• Sports Betting: Minimum RM5 up to maximum RM50,000 depending on the event

VIP members enjoy exclusively higher betting limits.

Yes! Most slots and table games at Squen offer a Free Demo which lets you play without risking real money. Demo mode uses virtual credits and is the best way to get familiar with game mechanics, bonus features, and payout rates before you start betting with real money. To access demo mode, select any game and click "Try for Free" or "Demo". Please note that winnings in demo mode cannot be withdrawn.

The Squen system is built with automatic game recovery. If your internet connection drops while a game is in progress, our system will save the latest game state. Once you reconnect and log back in, the game will resume from where you left off. For Sports Betting, any bets confirmed before the disconnection remain valid and will be settled based on the actual event result. We recommend using a stable internet connection for the best gaming experience.

User data security is Squen's top priority. We implement multiple layers of protection:

• 256-bit SSL Encryption: All data transmitted between your browser and Squen's servers is fully encrypted
• Two-Factor Authentication (2FA): An additional security layer for your account login
• 24/7 Monitoring: Our system continuously monitors account activity to detect any suspicious behaviour
• Secure Data Storage: Sensitive information is stored on protected servers and is not shared with any third party without your consent

Read Privacy Policy for full details on how we handle your data.

Setting up 2FA on Squen is straightforward and highly recommended to keep your account secure:

• Log in to your Squen account and go to "Account Settings" → "Security"
• Click "Activate 2FA" and choose your preferred method: SMS OTP or an authenticator app (Google Authenticator / Authy)
• Follow the on-screen instructions to complete setup
• Store the backup codes provided in a safe place

Once 2FA is enabled, every login attempt will require an additional verification code on top of your password.

If you suspect your Squen account has been compromised, take the following steps immediately:

• Change your password immediately via the account settings page
• Contact our support via live chat or email support@squen.net to temporarily freeze your account
• Check login history to identify any unrecognised location or device
• Activate 2FA if you have not done so
• Check your email for any account change notifications that you did not make

Our security team is available 24/7 to help resolve any account security issues.

Squen does not sell or disclose your personal information to third parties for marketing purposes without your consent. Your information may only be shared in the following limited circumstances:

• With payment service providers that process your transactions
• With regulatory bodies or law enforcement when required by law
• For identity verification (KYC) purposes with approved verification service providers

All third parties we work with are bound by strict confidentiality agreements. Read Privacy Policy us for full details.

Squen takes all reports of fraud or suspicious activity seriously. If you notice anything that requires attention, please:

• Contact our 24/7 live chat support
• Send a detailed email to support@squen.net with relevant supporting documents
• Do not share your account details with anyone claiming to be a Squen representative through unofficial channels

Remember: Squen will never ask for your password, PIN, or full card details via email, SMS, or phone call. Be vigilant against phishing attempts.

Squen is fully committed to responsible gambling practices. We provide several tools to help users stay in control:

• Self-Imposed Deposit Limit: Set your own daily, weekly, or monthly deposit limits
• Loss Limit: Set the maximum loss limit you are comfortable with
• Play Break: Take a break from the platform for a duration of your choosing
• Self-Exclusion: Option to permanently self-exclude from the platform for an extended period
• Self-Assessment Test: Tools to help you evaluate your gambling habits

Learn more on the Responsible Gaming us.