At Squen, your privacy is more than a legal obligation — it is a responsibility we take seriously. This Privacy Policy transparently explains how we collect, use, store, and protect the personal data of our Malaysian users.
These are the principles that shape how we handle the personal data of every Squen user in Malaysia
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data
To exercise any of the rights above, please contact us at privacy@squen.net
Squen ("we", "the platform" or "Squen") is committed to protecting the privacy and data security of every user on our online entertainment platform. This Privacy Policy explains in detail how we collect, use, disclose, store and protect your personal information when you access or use the Squen website at squen.net.
This Privacy Policy applies to all Squen users, including those who browse our website without registering, those with a registered account, and those using any services or features offered by Squen.
This Privacy Policy should be read together with the Terms & Conditions and Responsible Gaming Policy Squen. By using our platform, you agree to the practices described in this Privacy Policy.
Squen operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and its regulations. We take our responsibilities as a data controller seriously and are committed to ensuring your personal data is handled in a transparent, fair, and secure manner.
Squen collects various types of personal information depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number, photo | Registration forms, KYC verification |
| Contact Information | Email address, phone number, Malaysian residential address | Account registration, user profiles |
| Financial Information | Bank account numbers, e-wallet details (TnG, GrabPay, DuitNow), transaction history | Deposit & withdrawal processing |
| Usage Data | Game history, bets, winnings, activity logs | Automatically during platform use |
| Technical Data | IP address, device type, web browser, operating system | Automatically via cookies and server logs |
| Communication Data | Customer support chat records, emails, feedback | Interactions with the Squen support team |
We only collect personal data that is strictly necessary for the stated purposes. Squen does not collect special categories of sensitive data such as health information, religious beliefs, or sexual orientation unless required by law in specific contexts.
Squen uses the personal data collected for the following legitimate purposes, which are necessary for the operation of our platform:
Notice: You may withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting the Squen support team. Withdrawing consent does not affect the validity of any processing carried out prior to withdrawal.
Under Malaysia's Personal Data Protection Act 2010, Squen processes your personal data on the following valid legal bases:
Squen does not sell your personal data. However, we may share your data with the following parties under limited and controlled circumstances:
Our Commitment: All third parties who receive Squen user data are bound by strict data processing agreements and are required to protect your data to a standard no less stringent than the one Squen holds itself to.
Squen uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the Squen platform. For more information on managing cookies, please refer to your web browser's help documentation.
Squen retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. General retention periods are as follows:
On the technical security front, Squen implements the following protective measures:
To exercise any of your data protection rights, you may contact Squen's Data Protection Officer (DPO) through the following methods:
Squen will process your request within 30 business days from the date a complete request is received. We may require additional identity verification before processing your request to ensure the security of your data. In complex cases, we may extend this period by up to 60 days, with notice provided to you.
Data rights management services are provided free of charge. However, Squen reserves the right to charge a reasonable fee for repeated or unfounded requests. We will notify you in advance if any fee applies.
The Squen platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process personal data of anyone under the age of 18.
If we discover that personal data of a child has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and terminate the associated account. If you believe we may have collected data from a minor, please contact us immediately at privacy@squen.net.
The Squen platform may contain links or references to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services. Squen is not responsible for the privacy practices or content of external websites linked from our platform.
We encourage you to read and understand the privacy policy of every website you visit, especially before providing any personal information. The presence of links to external websites on the Squen platform does not imply that we endorse or guarantee their privacy practices.
Squen reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or industry developments. The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed.
For amendments considered material — such as significant changes to how we use your data — Squen will notify users via their registered email or in-platform notification at least 14 days before the changes take effect. Your continued use of the Squen platform after the effective date of such amendments will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Squen handles your personal data, please do not hesitate to contact our Data Protection Officer (DPO):
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection, Ministry of Communications and Digital Malaysia.
Squen's Commitment: We value your trust and are committed to responding to all privacy-related enquiries in a transparent, fair and timely manner. Your privacy is our priority.
Join over 500,000 Malaysian users who already trust Squen. Your privacy is fully protected — register now and enjoy a safe, responsible online entertainment experience.
Privacy enquiries? Contact us at privacy@squen.net